The Position

We are seeking an experienced Learning & Development Coordinator to play a pivotal role in preparing ACEM for the successful rollout of our new Dynamics 365 CRM system.

Commencing in January 2026, this 12-month contract role will focus on two key priorities:

• Immediate delivery: Designing and coordinating the CRM learning strategy, developing training resources, aligning processes, and preparing staff for the mid-2026 rollout.
• Capability transfer: Mentoring and upskilling internal staff to build sustainable learning capability and ensure training can evolve alongside the system.

This is a hands-on role where you’ll turn complex system changes into clear, engaging learning experiences that help people feel confident and supported. Key responsibilities include:

• Design and coordinate the CRM learning strategy and training plan.
• Develop engaging, accessible learning materials and user guides.
• Translate technical CRM functionality into practical, user-friendly learning content.
• Support internal capability by coaching staff to deliver ongoing CRM training.
• Collaborate across teams to ensure alignment of learning with business processes.

Skills and Attributes

The ideal candidate is a proactive and collaborative learning professional who thrives on bringing structure, clarity, and confidence to system change. To be successful in this role, you will have: 

• Demonstrated experience in learning and development coordination, ideally within a system implementation or digital transformation project.
• Knowledge of Microsoft Dynamics 365 (or similar CRM systems).
• Strong instructional design and facilitation skills.
• Excellent communication, stakeholder engagement, and organisational skills.

What's on Offer

ACEM offers excellent staff benefits including:

• Working for an organisation with a purpose
• Flexible work arrangements, within a hybrid work environment
• Access to Member Advantage, offering a range of discounts across travel, dining, shopping and health and wellbeing 
• Health and wellbeing initiatives
• Option to work 9 days in a fortnight but be paid for 10 days
• Active corporate social responsibility
• Convenient location to Flagstaff Gardens and Public Transport

Applications will be assessed for shortlisting as they are received so don’t hesitate to Apply Now! Please note that the application deadline for this role is 24 October 2025.

To Apply
For a full Position Description, please visit our website www.acem.org.au --> Work with us -- > Opportunities at ACEM. 

To be considered, you must have the right to work in Australia and your application should contain a cover letter and a resume.  

For further information or questions about the position please contact People, Culture and Experience via recruitment@acem.org.au.

Application Disclaimer:
Please note that we only advertise vacancies on the following platforms: ACEM.org.au, acem.elmotalent.com.au/careers, Seek, EthicalJobs, and Do Good Jobs. To ensure your application is considered, please apply only through the platforms listed above.

ACEM acknowledges and pays respect to the Traditional Custodians of the lands across Australia on which our members live and work, and to their Elders, past and present. We pay respect to the Wurundjeri people of the Kulin Nation as the Traditional Custodians of the unceded land on which ACEM's office stands.
 
ACEM acknowledges Māori as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.
 
Everyone is welcome: ACEM is dedicated to fostering a diverse, equitable and inclusive environment that welcomes people with all physical and cognitive abilities and all neuroprocessing patterns, as well as individuals from all racial, ethnic, linguistic and national backgrounds, and with all sexualities, gender identities, ages, religions and educational and socioeconomic statuses.