About the College
The Australasian College for Emergency Medicine (ACEM) is a not-for-profit organisation responsible for the training, assessment and continuing professional development of emergency physicians as well as the advancement of professional standards in emergency medicine in Australia and Aotearoa New Zealand.
We are a specialist medical College of over 130 employees driven by a strong purpose, positive environment, and a CEO and Executive Leadership team who are dedicated to upholding our commitment to supporting our membership base, staff and core values of Equity, Respect, Integrity, and Collaboration.
What's on Offer
ACEM offers excellent staff benefits including:
- Working for an organisation with a purpose
- Flexible work arrangements, within a hybrid work environment
- Access to Member Advantage, offering a range of discounts across travel, dining, shopping and health and wellbeing
- Health and wellbeing initiatives
- Option to work 9 days in a fortnight but be paid for 10 days
- Active corporate social responsibility
- Convenient location to Flagstaff Gardens and Public Transport
The Opportunity
The Member Support and CPD Advisor works flexibly across adjacent teams, bringing capable, consistent support where it is most needed and ensuring a seamless experience for ACEM members and Continuing Professional Development (CPD) participants. Beyond providing coverage, the role helps connect the Member Support and CPD teams, growing expertise in each area and a perspective that strengthens alignment and shared ways of working.
Reporting to the Manager, Member Support, and working within the Department of Membership and Corporate Services, you will flex between the two teams based on demand and business priorities, contributing to business continuity during peak periods, leave and capacity gaps across both functions.
Key Responsibilities
The key responsibilities of the role shall include, but not be limited to:
• Serve as a knowledgeable, responsive point of contact for members and CPD participants, providing timely and accurate support across enquiries, processes and compliance requirements.
• Build trusted relationships with members and participants, proactively identifying their needs and escalating emerging issues for internal action.
• Manage lifecycle processes across both areas, including membership administration and CPD activity recording, with a high level of accuracy and attention to compliance.
• Contribute to continuous improvement by bringing frontline insights to process optimisation and communications efforts across both subdepartments.
• Promote and deliver programs and initiatives that support members’ career development and CPD participation, through both online and in-person channels such as workshops, conferences and webinars.
• Foster alignment between the two teams by sharing knowledge, identifying opportunities to collaborate, and contributing to consistent, member-focused outcomes.
• Continuously develop expertise across both Member Support and CPD, building depth over time to become a versatile contributor across the full member and participant lifecycle.
About You
We’re looking for a flexible, capable person to connect the two teams, bringing alignment and shared ways of working. You will bring:
• A tertiary qualification in business administration, education, health, communications or a related field.
• Superior interpersonal skills, especially in supporting program participants, committees, internal teams and other stakeholders.
• Demonstrated experience in engaging and problem-solving for customers, members or other stakeholders.
• Highly developed organisational skills with exceptional level of accuracy and attention to detail in a regulatory/compliance environment.
• A highly collaborative mindset, proactively sharing knowledge and supporting colleagues to ensure collective success and consistent service delivery.
• Excellent written and verbal communication skills, including report writing and presenting.
• Experience in medical colleges, regulated professional bodies or membership organisation. (Desirable)
Applications will be assessed for shortlisting as they are received, so don’t hesitate to Apply Now! Please note the application deadline for this role is 10 July 2026.
To Apply
For a full Position Description, please visit our website www.acem.org.au → Work with us → Opportunities at ACEM.
To be considered, you must have the right to work in Australia, and your application should contain a cover letter and a resume.
For further information or questions about the position, please contact People, Culture and Experience via recruitment@acem.org.au.
Application Disclaimer: Please note that we only advertise vacancies on the following platforms: ACEM.org.au, acem.elmotalent.com.au/careers, Seek, EthicalJobs, and Do Good Jobs. To ensure your application is considered, please apply only through the platforms listed above.
ACEM acknowledges and pays respect to the Traditional Custodians of the lands across Australia on which our members live and work, and to their Elders, past and present. We pay respect to the Wurundjeri people of the Kulin Nation as the Traditional Custodians of the unceded land on which ACEM’s office stands.
ACEM acknowledges Māori as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.
Everyone is welcome: ACEM is dedicated to fostering a diverse, equitable and inclusive environment that welcomes people with all physical and cognitive abilities and all neuroprocessing patterns, as well as individuals from all racial, ethnic, linguistic and national backgrounds, and with all sexualities, gender identities, ages, religions and educational and socioeconomic statuses.
